Unless otherwise mentioned (e.g. specifically listed promotions on the website), the following delivery policy is applicable to orders made on the Site.

Complimentary shipping for each purchase of HK$500 or above

A delivery fee of HK$30 for any order below HK$500

Standard Delivery Service is offered to delivery addresses of Hong Kong only.

Standard Delivery Service (Hong Kong & Macau)

Areas in service

Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Lo Wu and Po Toi Islands. No Delivery Service will be made outside of Hong Kong and/or Macau.

We do NOT accept P.O Box as delivery address.

Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.

Shipping days and schedules

We will try our most commercially reasonable effort to meet the estimated delivery time set out in below but we cannot guarantee that such estimate can be met and shall not be liable for any delay.

Your parcel will be ready for shipping in 2-3 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on stock availability.

Under normal circumstances, you will be able to receive your order in 3-4 business days after the parcel is ready. Please allow extra time for delivery to remote areas. It could take 5-7 business days for the parcel to arrive at the shipping address.

Delivery service is not available on Sundays & Public Holidays.

During public holidays, you will be able to receive your order in 5-7 business days after the parcel is ready; while it takes 7-9 business days for delivery to remote areas.

Delivery Schedule (with the exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) is as follows:

Mondays to Saturdays 09:00 – 19:00

Sundays and Public Holidays Not available

Outlying Islands Delivery Schedule:

Cheung Chau Mondays and Thursdays 14:00 - 18:00

Lamma Island Tuesdays and Fridays 14:00 - 18:00

Peng Chau Wednesday and Saturdays 14:00 - 18:00

MIRAFOREST reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.

S.F. Express EF Locker Pickup Service (Hong Kong & Macau)

Orders can be delivered to S.F. Express EF Locker selected by customer in “Shipping” in “Checkout” Make sure the mobile phone number provided should be able to receive SMS text message.

The shipment will be ready in 2-3 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on stock availability.

Under normal circumstances, shipment will arrive at selected S.F. Express EF Locker in 3-4 business days after the parcel is ready. Please allow extra time for delivery to remote areas, it could take 5-7 business days for the parcel to arrive.

During public holidays, you will be able to receive your order in 5-7 business days after the parcel is ready; while it takes 7-9 business days for delivery to remote areas.

The parcel must be picked up within 30 hours of SMS text message. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273.

For parcel collected from ‘Hot’ EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.

SF Express will update the list of ‘Hot’ and ‘Regular’ EF Lockers on a regular basis.​ Shipment tracking/ change of shipping address

Once the order is shipped out, you can acquire the Waybill number in ‘My Account - Orders’ . If you would like to track your parcel, please contact SF Express.

If you need to make changes to the delivery address after the order is shipped out, please directly contact the Customer Service of SF Express for such arrangement. All expenses arising from the change shall be borne by the customer.

If the parcel is unable to be delivered after multiple attempts by SF Express, it will be sent back to MIRAFOREST. In that event, we may cancel your order if we do not hear from you within 30 days from the date of shipment and we will (subject to our right to deduct any shipment fee and cost on gift-wrap) refund the balance of any money already paid to us in the order to your credit card. To learn more about the refund procedure, please refer to e-Commerce Policy regarding Refund for detailed information.

SF Express Customer Service Hotline and Office Hours

+852 2730 0273 (Hong Kong)

+853 2873 7373 (Macau) Mondays to Fridays 08:00 - 20:30

Saturdays, Sundays and Public Holidays 08:00 - 20:00

EVENTS OUTSIDE OF OUR CONTROL

MIRAFOREST shall not be liable or responsible for any failure to perform, or delay in performance of, any of MIRAFOREST’s obligations under a contract that is caused by events outside MIRAFOREST’s reasonable control.

Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, lock-outs or other industrial action

2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

4. Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport

5. Delay or any disruption of services due to the use of public or private telecommunication networks

6. The acts, decrees, legislation, regulations or restrictions of any government.

MIRAFOREST’s performance under any contract is deemed to be suspended for the period that the above mentioned event continues, and MIRAFOREST will have an extension of time for performance for the duration of that period.