We hope that you are delighted with your order. However, if you are not entirely satisfied for any reason whatsoever with your purchase, you may return any purchased items in their original condition for a full refund or exchange within 7 days from delivery.

Products must be unopened and in their original packaging. No returns will be accepted for opened or used products.

Refunds and exchanges will be processed within 7 business days upon receipt of the items. Refunds (excluding the initial delivery charge) will be made to the original form of payment.

Returns or exchanges for purchases made online will be processed in accordance with the Return Process below and will not be accepted for any other way.

THE RETURN PROCESS

1. Contact MIRAFOREST

We kindly ask you to contact us via email order@miraforest.com to inform us of your decision to return the item(s). In order to process your request, please provide us with the following information for verification:

Order number

Order date

Product name and quantity which need to be refunded

Reason for refund

Photo of the product

2. Pack the item(s) for return

If your request is accepted, carefully pack the items into the box and attach the original receipt or packing slip.

Please ensure that the items you are returning are unopened, resalable and in its original packaging, with all the accessories in person. No returns will be accepted for opened or used products.

3. Receive a Refund

Your refund will be credited to the original form of payment. No cash refund will be provided. Shipping fees or gift wrap is non-refundable.

Please note, due to varying processing times between payment providers, the time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.