PROCESS

Orders are processed and shipped on business days only (Monday through Friday, excluding Saturdays, Sundays and any Public Holidays).

Orders placed on Saturdays, Sundays or any Public Holidays will be processed the following business day Standard Delivery orders are processed within 3 - 4 business days.

Orders are shipped to areas within Hong Kong and Macau only.

At the moment, we are unable to accept orders to be shipped to addresses outside Hong Kong and Macau.

We will try our most commercially reasonable effort to meet the estimated processing time as above but we cannot guarantee that such estimate can be met and we shall not be liable for any delay.

ORDER STATUS

The status of your most recent orders is available for checking on the Site. You may click on “Order Status” and login to your Account to view the status of your orders.

If you wish to track your order via the carrier's website, simply click on the tracking number next to the specific order to view the delivery status of your purchase.

*Please note: For some carriers, it may take up to 24 business hours for the tracking information to be made available after the order has been shipped.

CANCEL YOUR ORDER

Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact us by emailing to order@miraforest.com. We may or may not cancel your order and our decision shall be final and conclusive.

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:

Unavailability of item(s)

Difficulty in processing your payment information

Cannot ship to the address provided

A duplicate order was placed

Upon customer request

Purchase limits have been exceeded

If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact us via email order@miraforest.com.

FIND A MISSING PACKAGE

In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you

1. Check with neighbours and family members

2. Look around the delivery location

3. Get in touch with SF Express by phone at (852) 2730 0273 or (853) 2873 7373.