Welcome to MIRAFOREST e-Commerce. Our goal is to bring you a simple, convenient and secure shopping experience.

Please note that the Terms and Conditions under this eCommerce Policy apply solely to purchases within https://www.miraforest.com and have no legal effect in sales transactions via other channels including our physical stores within and outside Hong Kong, except as expressly stated otherwise herein.

REGISTRATION OF ACCOUNT

For the purpose of using online shopping services provided by MIRAFOREST Limited for purchasing products under MIRAFOREST brand (the brand name referred below as, “MIRAFOREST”) on https://www.miraforest.com (the “Site”), you will need to register an account. In doing so and in your access and use of the Site, you agree to (where necessary) provide us with accurate, updated, and complete information of yourself in all respects for such purpose. By registering the online account, you fully agree to the Terms and Conditions of this page, Cookies Policy and the Terms of Use. You further consent to MIRAFOREST’s Privacy Policy on how we collect, use and disclose your personal data. MIRAFOREST is committed to complying with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of Hong Kong.

Generally, we would not ask you for your account’s password either in written format (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords associated with your use of the account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you become aware of or suspect any unauthorized use of your account or suspect any other security incident related to your account, please Contact Us immediately.

AVAILABILITY OF CONTENT

MIRAFOREST reserves the right to amend or withdraw any content on the Site at any time without any notice. MIRAFOREST shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).

TERMS OF SALE

By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping center.

PRODUCT DESCRIPTION

MIRAFOREST will endeavour to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, you may however consider returning the product subject to the Return Policy provided below.

PRICING

Prices are shown on the Site in Hong Kong Dollars (HK$) only.

The prices of the products will be as stipulated on the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.

For the avoidance of doubt, MIRAFOREST reserves the right to adjust its prices on the Site from time to time without any prior notice to you.

SECURITY ONLINE

MIRAFOREST places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology, the most advanced consumer online security technique to date, which will encode your information when you place an order online. You can be assured that your order will be placed in a safe and secure manner. We have used government approved encryption software. If you wish to learn more about SSL encryption software, please visit http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include but not limited to the following:

AOL 5.0 and higher

Internet Explorer 5.0 and higher

Mozilla Firefox

Netscape 6.0 (Windows only)

Safari

Google Chrome

ITEM AVAILABILITY

TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS

In case an item of your choice is temporarily out of stock when you are placing your order, we will notify you via email with information on the anticipated shipment date of the backordered item. Backordered items are generally shipped as soon as they are available. If for any reason you wish to cancel a backordered item, please get in touch with us by phone at (852) 2262 6966 and we will be happy to assist you.